This Refund and Cancellation Policy explains how Oceanvoyexias handles cancellation requests, applicable cancellation fees, refunds, no-shows, and changes to an accepted cruise arrangement.
Oceanvoyexias operates a consultation-based cruise booking model in Hong Kong. Our website provides information about ten one-day and multi-day cruise options and allows visitors to request an office consultation. Cruise arrangements are not completed directly through the website.
During the consultation, our representative discusses the customer's requirements, available cruise options, requested facilities, itinerary preferences, and other relevant details. A proposed plan and quotation may then be provided for consideration.
Once a cruise arrangement has been accepted, the cancellation and refund rules below apply.
All cancellation requests must be submitted by email to:
travelpartners@oceanvoyexias.com
The cancellation email should include sufficient information for our team to identify the relevant cruise arrangement, such as:
The time at which the cancellation email is received will be used when determining the applicable cancellation period.
A verbal cancellation request, website inquiry, or failure to attend departure should not be considered as a substitute for an email cancellation request.
If Oceanvoyexias receives the customer's cancellation email at least 48 hours before the accepted departure time, the customer will be eligible for a full refund of the amount paid for the cancelled cruise arrangement.
For example, if the accepted departure time is 2:00 PM on a particular date, the cancellation request must reach our team no later than 2:00 PM two days earlier for this provision to apply.
The accepted departure time stated in the applicable cruise plan will be used for calculating the cancellation period.
If a cancellation request is received less than 48 hours before the accepted departure time, a 50% cancellation fee will apply.
This means 50% of the amount paid for the affected cruise arrangement will be retained as the cancellation fee, while the remaining 50% will be eligible for return to the customer.
The cancellation timing is determined from the time the email reaches travelpartners@oceanvoyexias.com, rather than when the customer begins preparing or sending the request.
A no-show occurs when a customer or relevant passenger fails to appear for the accepted cruise departure without completing an applicable cancellation beforehand.
Where a booking is considered as a no-show, the entire amount paid for the affected cruise arrangement will be retained and no refund will be provided.
Passengers should review their departure date, time, meeting location, embarkation requirements, and relevant travel information before the scheduled journey.
Missing a departure because of personal scheduling issues, incomplete passenger arrangements, or failure to arrive does not convert a no-show into a standard cancellation.
A request to change an accepted cruise arrangement must be communicated to Oceanvoyexias at least 72 hours before the accepted departure time.
Customers should send modification requests to:
travelpartners@oceanvoyexias.com
Changes may relate to matters such as passenger details, scheduling, itinerary preferences, or requested facilities.
Submitting a change request does not automatically amend the existing arrangement. Oceanvoyexias will review the requested modification and determine whether it can reasonably be accommodated.
A requested change may affect scheduling, availability, operational arrangements, or the quoted amount. Any applicable revised details will be communicated before the change proceeds.
Requests received less than 72 hours before departure may not be accommodated.
Where a refund becomes payable under this Policy, Oceanvoyexias will process the applicable amount using the arrangements communicated to the customer.
Customers may be asked to provide information reasonably required to process the return of funds.
Processing periods may also depend on the payment channel or institution involved. Any time required by an external provider after Oceanvoyexias has initiated the refund is outside the direct processing timeline of Oceanvoyexias.
Where only part of the amount is refundable because the cancellation occurred less than 48 hours before departure, the applicable 50% cancellation fee will be deducted before the remaining amount is returned.
Cruise operations can be affected by circumstances such as weather, port restrictions, maritime directions, route limitations, governmental requirements, vessel availability, or other operational events.
If Oceanvoyexias needs to cancel or materially alter an arrangement, the available response will depend on the circumstances, the affected services, and applicable legal requirements. Where appropriate, customers may be offered an alternative arrangement or a refund relating to the affected service.
Nothing in this Policy limits rights that customers may have under applicable Hong Kong law.
This Policy is interpreted in accordance with applicable laws of the Hong Kong Special Administrative Region.
Relevant legislation may include the Trade Descriptions Ordinance (Cap. 362), which addresses specified unfair trade practices involving services, and the Supply of Services (Implied Terms) Ordinance (Cap. 457), which establishes certain implied obligations in applicable service contracts.
The Control of Exemption Clauses Ordinance (Cap. 71) and Unconscionable Contracts Ordinance (Cap. 458) may also apply to contractual provisions and consumer arrangements in relevant circumstances.
Personal information supplied when requesting a cancellation, modification, or refund will be handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and applicable Data Protection Principles.
Nothing in this Policy is intended to exclude, restrict, or replace statutory consumer rights that cannot lawfully be excluded.
Questions about a cancellation, refund, no-show, or modification to an accepted cruise arrangement should be sent to:
Oceanvoyexias
Email: travelpartners@oceanvoyexias.com
When contacting us about an existing arrangement, please provide enough information for our team to locate the relevant cruise plan and understand the request.
This Refund and Cancellation Policy should be read together with the applicable accepted cruise plan, quotation, and Oceanvoyexias Terms and Conditions.